Introduction:

This policy outlines our commitment to promoting equality and preventing discrimination in compliance with the Equality Act 2010. It applies to all employees, drivers, and anyone working on behalf of the private hire operator.

Purpose:

The purpose of this policy is to:

1. Ensure full compliance with the Equality Act 2010.
2. Promote equality, diversity, and inclusion in the delivery of services.
3. Prevent discrimination, harassment, and victimization of any kind.

Scope:

This policy covers all areas of our operations, including recruitment, training, service provision, and interactions with customers, employees, and drivers.

Legal Framework:

This policy is based on the Equality Act 2010, which protects individuals from discrimination based on the following protected characteristics:

• Age
• Disability
• Gender reassignment
• Marriage and civil partnership
• Pregnancy and maternity
• Race
• Religion or belief
• Sex
• Sexual orientation

Commitments:

1. Equal Treatment: All individuals will be treated fairly, with dignity and respect, irrespective of their protected characteristics.
2. Accessibility: Our services will be fully accessible to all members of the public, including those with disabilities.
3. Reasonable Adjustments: We will make reasonable adjustments to accommodate the needs of customers and employees with disabilities.
4. Training: All employees and drivers will receive ongoing training on equality, diversity, and inclusion to ensure compliance with this policy.
5. Non-Discrimination: Discrimination, harassment, or victimisation of any form will not be tolerated in any area of our operations.

Responsibilities:

Management:

1. Ensure that all business practices comply with the Equality Act 2010.
2. Actively promote equality, diversity, and inclusion within the organization.
3. Provide the necessary resources, training, and support to implement this policy effectively.

Staff and Drivers

1. Treat all customers, colleagues, and members of the public with respect and uphold principles of equality and fairness.
2. Report any concerns, incidents of discrimination, or harassment promptly to the designated Equality Officer.
3. Attend and participate in all equality and diversity training provided by the company.

Reporting and Handling Complaints:

1. Reporting: Any employee, driver, or customer who feels they have experienced discrimination, harassment, or victimization should report the matter to the designated Equality Officer.
2. Investigation: Complaints will be investigated promptly, thoroughly, and impartially.
3. Resolution: If a complaint is upheld, appropriate action will be taken to address the situation and prevent future occurrences.
4. Confidentiality: All complaints will be handled in a confidential manner, and information will only be disclosed on a need-to-know basis.

Monitoring and Review:

1. Monitoring: We will regularly monitor our practices to ensure compliance with this policy and to assess the effectiveness of our equality and diversity measures.
2. Review: This policy will be reviewed annually or more frequently if required, to ensure its ongoing relevance and compliance with current legislation.

Conclusion:

We are fully committed to promoting equality and preventing discrimination in all aspects of our operations. By adhering to this policy, we aim to foster an inclusive environment for all employees, drivers, and customers. All staff and drivers are expected to uphold this commitment and actively contribute to creating a fair and respectful working environment.